Shopping
Shop By Category
Searching For Products
Special Offer Products

Ordering
Methods Of Ordering
Methods Of Payment
Place An Order
Quantity Policy
Track My Order
Edit My Order
Cancel My Order
Quick Reorder
Money Back Guarantee
Coupon Redemption / Policy

Shipping & Returns
International Shipping Policy
What Countries Do You Ship to?
Estimated Shipping Time?
How Do I return/exchange A Product?
Lost /Damaged/Wrong Shipment

Managing Your Account
Create An Account
Forgot Username or Password
Edit Account Information
View Your Order History
Manage your Email Preference

About Puritan's Pride
About Us
Contact Us
Disclaimer
Privacy Policy
Security
Terms of Use

Technical Support
About Cookies

Shop By Category

If you are interested in seeing products according to category, simply select the link from the list on the left side of this page. If you cannot find a particular product for a category, simply email us and we will do our best to try to stock the product for you.

Searching For Products

Simply type in the name or product number of the product that you are searching for into the search box at the top left of this page. Then, click "Go". You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or add the item in your cart. To bring up a wider range or results, try limiting your search to one word. If you can not find a particular product using the search box, email us and we will try to stock the product for you.

Methods Of Ordering

Currently, orders may only be place online at www.puritanspride.com.au

If you have any questions or concerns please feel fee to contact us at: custserv@puritanspride.com.au

Methods Of Payment

We accept Visa, Mastercard, and American Express.

Place An Order

From our home page, you will be able to browse through the product categories. Or, search for a product by product name, product number or description by entering your search terms in the search box located at the top left hand side of the site.

Either method will retrieve a list of products, sizes available, and their price(s). To view a more detailed description of the product and its ingredients, simply click on product image or product name. If the label information is not available online, you can request the label information for that product from customer service using our contact us form.

Once you have decided which product you would like to purchase, click on the Add To Basket button. This will put that product to your Shopping Basket where you can select the quantity to purchase. If you change the quantity you wish to order, please remember to click the Update Quantity button. You can also remove a product by click on Remove icon.

Continue Shopping: to add more items to your shopping basket.
Update Quantity: to manually refresh your Shopping Basket.
Check Out: to complete your order.

Once you are ready to complete your order, you will need to provide us with your billing and shipping information. If you have already created an account with us, you can login any time during your shopping session, including during checkout, and your billing and shipping information will automatically appear during checkout.

Your credit card information WILL NOT BE STORED and will need to be re-entered. This is for the safety and integrity of your credit. If you do not wish to create an account with us, simply choose to Checkout as Guest button.

After entering your billing and shipping information you will be taken to the "order review" page where you can review all of your billing and shipping information and change any of it if necessary. Here, you will also be able to enter any coupons and/or gift certificates you may have. Once you are done reviewing your order, enter your credit card information and click the "Click Here To Complete Checkout Process" button at the bottom of the page to complete your order.

Quantity Policy

We reserve the right to limit quantities. Large quantity orders cannot be processed through our website.

Track My Order

When your order is processed and shipped from our warehouse, you will receive a shipping confirmation email containing your tracking number.

Edit My Order

If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

Cancel My Order

If you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order.

Money Back Guarantee

We are proud of the quality of our products and want to make sure you are completely satisfied. Puritan's Pride guarantees every product that we sell. Our products are manufactured under even more stringent quality controls than required by federal and state agencies for food.

Your satisfaction is totally guaranteed for a full year from purchase date. If you are not completely satisfied, return the unused portion with a short explanation and we will promptly refund your money for the unused portion.

Coupon Redemption / Policy

If you have a coupon, you can redeem it during the checkout process. There is a coupon box "Discount Code". Simply enter the coupon number and hit "Apply Code ".  You will see the coupon deducted from your total amount.

Quick Reorder

To place the same order, please login to My Account, find the previous order you wish to replace and click on REORDER.  The products will be added to your shopping cart.

About Cookies

What are cookies and how does puritan.com use them?
A: A cookie is a small text file that a website places on your computer hard drive when you visit that site in order to provide a more personalized browsing experience.

Q: How can I set my browser to accept cookies?
A: All browsers allow you to change this setting, but where you change it depends on the browser you are using:

If you're using Internet Explorer 8.x
From the menu at the top of your browser Choose Tools, then Internet Options, click the Privacy tab, and then move the slider to the level of privacy you prefer.  The default setting is medium, which will allow you to accept cookies.

If you're using Internet Explorer 6.x
From the menu at the top of your browser Choose Tools, then Internet Options and Click the Privacy tab.

The default setting is medium, which will allow you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to "Custom," click on the Advanced button and choose accept cookies.

If you're using Firefox
Cookies are enabled by default in Firefox. To check your settings:
From the menu at the top of your browser choose Tools, then Options. Then Click on the Privacy Tab and set Firefox Will : to use Custom Settings for history, check to mark Accept Cookies from sites.

If you’re using Safari
From Safari menu, click Preferences.  From the Security dialog box, from Accept Cookies, click to select Always.

Create An Account

Just by creating a personal account with us, you can store all of your shipping information, so you don’t have to enter it every time you shop.

To create an account, simply select "Log In/Register" on the top navigation bar. From there, you will be able to register with us. You will also be able to register during your checkout process.

If you do not wish to create an account with us, simply choose to check out unregistered.

Forgot Username or Password

If you forgot your username or password, click on the Log In/Register button located at the top right side of the page and follow the instructions for Forgot Username and/or Password.

Edit Account Information

If you wish to edit your account information, on the button located at the top right side of the page. Enter your email address and password then click the "Log In" button. Select one of the links under My Account on the left of the page to update your profile.

View Your Order History

If you wish to edit your account information, on the Log In/Register button located at the top right side of the page. Enter your email address and password then click the "Log In" button. Select one of the links under My Account on the left of the page to update your profile.

Manage your Email Preference

To manage your Email Preference, please login to My Account and click on EDIT next to Newsletter.

International Shipping Policy

All packages are shipped from our U.S. warehouse and are considered  International shipments. Our prices do not include taxes and tariffs. You may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. In order to continue to keep our prices low, if your package is returned to us because of address error, or because you refuse the package, you will be responsible for our shipping cost for the return and reshipment of the package. If the return package cost exceeds the cost of the goods ordered, we will instruct the shipping company to abandon the package, but you will remain responsible for payment.

It is your responsibility to check with your Customs office to see if the country of intended delivery permits receipt of shipment of our products. If any Customs or other governmental authority stops the package because items ordered are not allowed in the country of intended delivery, we will abandon the package and you will remain responsible for payment.  Additionally, you are considered the importer of record for all shipments from us, and must comply with all laws and regulations of the country of destination and all laws and regulations the United States imposed of exports to that country. Any fees, fines, or other costs charged to us due to non-compliance with laws and regulations of the country of destination will be charged to you, the importer.  If an item is returned to us due to non-compliance issues with the country of destination’s laws and regulations, we will refund the purchase price of the merchandise less any charges we incurred in connection with the shipment, such as quarantine fees, exam fees, demurrage charges, or warehousing fees assessed in the destination country or in the United States upon return of the goods, and less the shipping costs to return the package to us. Please note United States laws and regulations may restrict or prohibit your return of certain products to the United States, in which case we will not issue any refund will not be issued.

What Countries Do You Ship To?

We currently ship to Australia.

What Is The Estimated Shipping Time?

Please allow up to 14 business days for delivery.
Orders received on weekends and U.S. holidays will be processed the next business day.

U.S. Holidays:
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Year’s Day

Lost / Damaged /Wrong Shipment

If your package was lost or damaged during shipping, our customer service department wants to help. Just email us.

Return/Exchange A Product

Return
We are proud of the quality of our products and want to make sure you are completely satisfied. If not completely satisfied, return the unused bottles (within one year of date of purchase) with a short explanation, and we will promptly refund your money.

Pack the items and packing slip securely in a box. You can use the box the items arrived in or another box.  Once your return has been received, a credit or refund will be issued.

To send an item back, simply send it to:

Puritan's Pride AU
Attn: Returns Dept
4320 Veterans Memorial Hwy
Holbrook, NY 11741, USA

We will not be responsible for shipping and handling fee on returned items. We recommend using trackable shipping service or insured mail to ship the package back to us.  We can not be responsible for items that never make it back to our warehouse.

Exchange: If you wish to exchange your order, please email us at custserv@puritanspride.com.au.

Disclaimer

Puritan reserves the right not to ship any product that they see fit for reasons such as delinquent accounts, import licenses, etc... if this happens you will be notified via e-mail and your credit card will be refunded. Some countries may require various types of licenses. puritan.com will not knowingly ship any products to any countries that may require any type of license.

All sales are final. This means puritan.com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change without notice.

This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site.

The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. puritan.com will not be held responsible for international orders that never make it past your countries customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local custom's agents. Prices are subject to change at any time without notice.

Privacy Policy

Puritan's Pride respects your privacy. Click here to review our privacy policy.

Term of Use

Click here to review our terms of use.

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Security

We take great pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

We use Network Solutions as our SSL certificate provider: To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.

During the checkout process you will notice the "http" in your browser's URL location has changed to "https".

- Netscape browsers, you will see the lock located in the lower left corner will now appear closed with a slight glow.

- Microsoft Internet Explorer browsers will also display a closed lock, but in the lower right corner of the browser.

- Firefox browsers will also display a closed lock, but in the lower right corner of the browser.

Regardless of your browser, the puritan.com website will display these visual clues to reassure you that your information is being transferred securely.

In addition we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.